I cannot add my existing subscription (Unlimited Basic subscription) in the app without getting error message. Cannot see my invoices, nothing.
I have tried reinstalling the app, and also tried to link it online but i get same error. I sent message to customer service and no reply.
Beste antwoord door Pharwin van Odido
Bekijk origineel
+15
Hello
What is the error message you are getting and is there allready another subscription linked to the Odido account?
No, I dont have another subscription,and error message ill send a screenshot
+6
Hello
I did a quick search on your email address right away and saw that your account was still linked to an old/inactive subscription, which is why you are seeing this message. I have just deleted the account for you and also disconnected the number.
You can now create a new account via our website: https://www.odido.nl/my/registreren and then add your subscription, then it should work! To be sure, please delete the app and download it again, so you will also have the latest software.
Will you let me know if it works? I would love to hear from you!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
