Reacties geplaatst door virginie

7 Reacties

V
virginieis een Top Poster
gevraagd in Vast Bellen

Problemen bij vaste telefoon

Dear Jason, thanks for your feedback. Indeed, it is on phone 2 since last change as last time, the technician who replaced the box has made the test with both (phone 1 and phone 2). And phone 2 was considered as the right port at this time.Unfortunately, it is not the first time that Tmobile technicians asked me to change from phone 1 to 2 and vis versa. I think most of the time I contacted the T mobile service I have been asked to switch off the box and change to the other port...and it did not work.I am OK to try again but honnestly, I am not convinced that it will work as we have already done so many times (hopefully, there are only 2 ports !). I will try tomorrow. Thanks Kind regards

15
Brian
Odido
3 jaar geleden
V
virginieis een Top Poster
gevraagd in Vast Bellen

Problemen bij vaste telefoon

Thanks a lot. I start being desperate to solve this issue one day. Will see...

15
Brian
Odido
3 jaar geleden
V
virginieis een Top Poster
gevraagd in Vast Bellen

Problemen bij vaste telefoon

Dears,I would like to keep you informed about the problem with the landline phone as I posted more than 4 months ago.The problem is still not solved !As indicated by the moderator (Brian) 3 months ago, t mobile has changed the box for the 3rd time (4 boxes in less than 1 year) and none worked for the landline phone (always same problem, only issue to receive the calls). In meanwhile, I had to contact T mobile service to know the progress to solve the issue...each time, I am said that it would be solved soon...and it is never solved. I started contacting T Mobile service in January and in August, it is still not solved.I have to say that it worked maybe 2 times for few days (means that I was able to receive calls) and after few days it did not work again (without any actions from T Mobile service). Once, T mobile service called on this landline and it worked but the technician told me that he wanted first to test the line before doing anything. He told me that I would be called after fe

15
Brian
Odido
3 jaar geleden
V
virginieis een Top Poster
gevraagd in Vast Bellen

Problemen bij vaste telefoon

Dears   I would like to keep you informed about my problem with T-Mobile/landline phone. As indicated in my previous post above, after I wrote the post on the community (as after several calls to T-mobile and tests with the technical service, the problem was not solved), more than 2 weeks ago, I was contacted again by T-Mobile technical service who was supposed to take care of my problem (as indicated in my post mid April). Since this (so more than 2 weeks), still no news from T-mobile or technical service ! And of course, my problem is still not solved. I am still not able to receive any calls with the landline phone. I am really disappointed by T-mobile and technical service. So if you have any ideas  how to solve the problem or even how to force T-mobile to make an action, I would be happy to hear. Thanks for your help.

15
Brian
Odido
3 jaar geleden
V
virginieis een Top Poster
gevraagd in Vast Bellen

Problemen bij vaste telefoon

Hello Piotr Thanks for your feedback. Indeed, I was contacted by one of your colleagues. Before writting a post, I contacted your colleagues several times (since January) and until now the problem is still not solved. Will see if this time, it works. Thanks a lot

15
Brian
Odido
3 jaar geleden
V
virginieis een Top Poster
gevraagd in Vast Bellen

Problemen bij vaste telefoon

I bought the Gigaset in the Netherlands. I bought to replace the Philips as I thought that maybe Philips phone started becoming old. Philips (not bought in the Netherlands), worked at the beginning when I started with T Mobile. I had to call T mobile several times as each times, they claimed that they checked and everything it seems fine for them and I think each time they opened a ticket (I received email after contacting them so I guess it means that they opened a ticket). I guess when I contacted them Mid march to share the post about modem update, they have also opened a ticket. I never receive any feedback from T mobile after contacting them, so each time I have to contact T mobile to know if they have done something. The technician who did the test with redirecting the incoming call was a technician from the customer service (so not the same technician who came at home). then after this call to the customer service, he asked the technical service to send a technician at home. The

15
Brian
Odido
3 jaar geleden
V
virginieis een Top Poster
gevraagd in Vast Bellen

Problemen bij vaste telefoon

Thanks for your quick answer. I have already tested several cables. The technician has also tested his own special phone directly to the modem and it did not work also. I guess if the problem comes from the cable, I would have the problem also to call and to receive calls. thanks

15
Brian
Odido
3 jaar geleden

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