Topics gestart door virginie

2 Topics

V
virginieis een Top Poster
gevraagd in Vast Bellen

Problemen bij vaste telefoon

Dears I would like to find a solution to solve the problem with my landline phone. To explain : I moved to my house in October 2019 and started to use T-Mobile at this time. For about one or 2months, I did not have any issues (to be honnest, the installation was not the best installation that I had with an internet supplier, we had to contact technical service and even KPN...but at the end, it was OK). I don't know exactly when the problem really started but I suspect in November. From this date, I was able to call (in the Netherlands or to other european countries) but impossible to receive any calls. I contacted several times the technical service of T-mobile. They have already changed the modem 2 times (so it is my 3rd Zyxel modem, exactly same model) but each times it is the same problem. I am still not able to receive any calls. Last time, the technician who came at home tested his own phone and it is clear that the problem does not come from the cable or does not come from the ph

15
Brian
Odido
3 jaar geleden
V
virginieis een Top Poster
gevraagd in Vast Bellen

T-mobile huis - bellen nummerbehoud

Dears I am a new customer with T-mobile huis. I asked to keep my current phone number for the new house where I am moving in few weeks. I have not yet started proceed to terminate my Phone/TV/internet contract with my current supplier as I am still not sure about the moving date. I am quite concerned that T-mobile open the line in the new house while I continue living in the first house and thus not to be able to use my phone number and internet with my current internet supplier in meanwhile. I would like to know if it is possible to decide when to switch with the phone number. Is it possible to get a temporary phone number ? and then to switch to my current phone number only when I move to the new place? Thanks a lot for your help. You can answer in Dutch 🙂

1
Piotr
4 jaar geleden

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