Beantwoord

TV box returned - not confirmed

  • 24 May 2021
  • 3 reacties
  • 39 Bekeken
I

Good afternoon,

I had to cancel my subscription with T-mobile because of the internet cable not being found in the wall, I’ve sent the whole package back as I received it since none of the services we agreed, even started.

 

For some reason I was charged with the 1st month of services and installation = 70 euro. I talked on the phone with your service customer 2 weeks ago and I’ve been assured that I will receive the money back. Not only that I have not received these 70 euro, but I also receive a notification to send the TV Box back, because they say they did not receive it = 165 euro. Can I please get some answers?

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Beste antwoord door Jason van Odido 25 May 2021, 08:40

Bekijk origineel

3 reacties

Seccie
Reputatie 7
Badge +4

Good day to you @ionutdstan,

Have you saved the tracking receipt? If so, can you please place it in this topic? A T-Mobile community moderator will look in to your case and will get back to you. Have a nice weekend.

I don't work for Odido, but I will try to help you, or point you into the right direction
I

Good day to you @ionutdstan,

Have you saved the tracking receipt? If so, can you please place it in this topic? A T-Mobile community moderator will look in to your case and will get back to you. Have a nice weekend.

Hi Seccie,

 

Thanks for your guidance, tracking receipt attached.

 

Jason van Odido
Rank
Reputatie 7
Badge +16

Good morning @ionutdstan, welcome to the Community, thanks for adding the proof of shipment! 

I’ve manually registered the TV Box as having been returned. This means you won’t receive a fine, nor will you receive any more warnings and/or emails regarding this subject. Should you receive more warnings, please ignore them, for they’ll be entirely unjustified. Sorry for the inconvenience!

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base

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