Hello, I am using this platform instead of calling because I am currently out of the country (and calling would result in very expensive fees).
basically I would like to move to my new address and keep my wi-fi subscription.
can anyone assist? I can provide all the details privately.
thanks a lot!
Beste antwoord door eric
Bekijk origineel
+14
You can do that online. Follow the instructions on this page. I assume you can use Google translate.
Thank you for the quick reply. I tried that, but to login on the website, two-factors authentication is required (can’t turn my mobile data on to receive the SMS with the code). I was hoping I could do that from the ODIDO app, which I am already logged into, so don’t need to authenticate again.
+14
You can do that online. Follow the instructions on this page. I assume you can use Google translate.
No, you need to login to the website. As you will assign for a new contract, the provider need to authentificate you, so calling and answering personal questions or login the website is the way to do that.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
