Odido's process for cancelling a subscription is impossible. I initially subscribed to their internet service in April 2023, but due to a relocation where fibre was not available, I needed to cancel my subscription.
I attempted to cancel via the website's chatbot, which directed me to cancel via email. After completing the form and sending it to the provided email address, I received no response. I then visited the Odido centre in Haarlem, only to find out they could only initiate subscriptions, not cancel them.
I contacted the service centre and waited on hold for 40 minutes. The representative assured me that the cancellation was processed. However, the URL provided in the confirmation email for the DHL label to return the equipment was not functional. I contacted support about this issue but received no response.
A month and a half later, I received another invoice. I do not intend to pay this invoice. I would like someone from Odido to collect the equipment and finalize the cancellation of my contract, as well as delete all my associated data.
Additionally, since February 16, I have been unable to log into the app. I am unsure if this issue could be further exacerbated.
Despite the challenges, I have attempted to maintain composure and relay this information objectively.
