I have a tmobile basic internet at home. Recently I got a tmobile mobile subscription at the same address.
Now i see that i will receive discount because of 2 subscriptions at the same address but my recent home internet bill still shows the old amount.
What can we do about it ?
In the screenshot it says customer benefit is active.
Is there any other step that needs to be done ?
Beste antwoord door Waqqas
Bekijk origineel
+15
Hello
When exactly did you get a mobile subscription and activate it for klantvoordeel? From that moment your klantvoordeel benefits will start.
For your T-Mobile thuis bill it will not show klantvoordeel for the period before you had 2 subscriptions activated for klantvoordeel.
Hello
As per the screen shot, can it be confirmed that the customer benefits have started? Because I didn't do any other work to start customer benefit.
Thanks.
+15
Yeah, they are active now and you can also see what the benefits are for home and mobile.
No worries 🙂
Ok if it is active but the internet invoice generated for this month is without the discount.. So what should I do about it? Customer care number?
+15
The missing klantvoordeel for this month will be corrected on the next invoice
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