we just update our home internet to glasvezelaansluiting.
do i need to cancel the old abonnement(also from Tmobile ) , or the abonnement changes automaticly?
and for the old device set box （like modem）, do i need to return them ?
Beste antwoord door Waqqas
Bekijk origineel
+15
Hello
You had DSL internet before? Did you switch to Fiber via your My T-Mobile account or did you apply for a new Fiber abonnement?
If you applied for a new Fiber abonnement you'll need to cancel DSL and return the modem and tv box. You'll receive a new installation package.
If you switched to Fiber via your My T-Mobile account, you don't have to do anything.
we had DSL before , this week we installed Fiber,
but in My T-mobile ,the abonnemtn is still the old one. dose it will change automaticly? and where can i return the old set box?
+15
You switched to Fiber via My T-Mobile? Then you don't have to do anything, contract will not be extended for 1 year so it stays the same and you can keep the current modem and tv box. You'll only receive a mediaconverter.
If you ordered a new Fiber abonnement then you will receive an email with instructions of how to send the equipment back after cancelling DSL.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
