I removed the authenticator app I used when I created my account, now I tried to log in again to the app, but am unable to reset/change the two-step verification method. Could somebody help me reset it for my account and if possible change it to my mobile number instead?
Beste antwoord door Tommie van Odido
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+9
Hey
Good of you to raise the alarm for this. That's not very convenient haha! No worries, I've disabled the 2FA for you so you can set up a new 2FA. Can you let us know if this was successful? Thanks in advance.
Thank you so much for checking-in on this! I tried to log in via the browser on desktop, but I am still getting asked for the 2fa code:
+9
That is weird, could you try it again
That is weird, could you try it again
Hi,
Tried again, same result. If you can switch to SMS that’s also perfect, the phone number is correct. Can you also check if I am using the right credentials? I am trying to login with my email address pe***@****an.nl and the password is accepted.
+9
Hey
That was it! Thank you so so much
Thank you again, massive praise to you!
Hallo,
ik heb hetzelfde probleem met mijn thuis account. Wil graag mijn rekening betalen maar kom er niet in. Mijn telefoonnummer eindigt op: 59
+9
Hi
Hi
Ja het is gelukt! Dank je wel!
Hoi, ik heb precies hetzelfde. Om in te loggen moet ik een 2FA code invoeren, maar ik heb geen authenicator app. Kan de 2FA omgezet worden naar sms?
+4
Hi
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
