Beantwoord

Odido Internet subscription is not visible in odido portal

  • 19 January 2024
  • 2 reacties
  • 31 Bekeken
S
  • serg772
  • heeft eerste post geplaatst
  • 1 reactie

Hello Odido team,

 

I have two odido subscriptions on my account and address - Mobile and Internet + TV

However, I am not able to view my internet subscription details in my odido portal - only mobile info is available. And I can’t add existing Internet subscription - option doesn’t seem to work.

What should I do to fix it?

Thank you

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Beste antwoord door serg772 20 January 2024, 16:22

Bekijk origineel

2 reacties

Demi van Odido
Rank
Reputatie 7
Badge +8

Hi @serg772 , don't worry, I'm here to figure things out! 😊 Usually to link the subscriptions with each other, the details of both subscriptions must match. The contractor, address, date of birth and email must be the same. I also checked your account and see that you have an old Tele2 mobile subscription. Since this account is migrated to Mijn Odido, it's somehow because of technical reasons not possible to link this to your internet subscription. Once you have a new mobile Odido subscription, it should work to link both subscriptions. But I can imagine that you don't want this. The other option to see your internet subscription, is by changing your email address to something else to use for the internet subscription. This way you will have different logins for both subscriptions. You can make a new Mijn Odido account here: Mijn Odido registreren. Hopefully this works for you and you will be able to see your internet subscription!

S

Hi @serg772 , don't worry, I'm here to figure things out! 😊 Usually to link the subscriptions with each other, the details of both subscriptions must match. The contractor, address, date of birth and email must be the same. I also checked your account and see that you have an old Tele2 mobile subscription. Since this account is migrated to Mijn Odido, it's somehow because of technical reasons not possible to link this to your internet subscription. Once you have a new mobile Odido subscription, it should work to link both subscriptions. But I can imagine that you don't want this. The other option to see your internet subscription, is by changing your email address to something else to use for the internet subscription. This way you will have different logins for both subscriptions. You can make a new Mijn Odido account here: Mijn Odido registreren. Hopefully this works for you and you will be able to see your internet subscription!

 

Hi @Demi van Odido ,

After address update in Mijn Odido I was able to see my subscription, thank you so much for your help!

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