Unable to add a new mobile subscription to an existing home internet subscription

  • 16 August 2023
  • 10 reacties
  • 99 Bekeken
R

HI Team - i had taken a new tmobile home internet . works perfectly fine . a few days back i had taken a new mobile connection . Now i am unable to get the new connection added to the existing account . i have spoken to customer service, visited the store but nothing seems to work . 

Tommie van Odido 9 maanden geleden

Hey @RaviKamma, welcome to our Community!

I am happy to help you with this. Exactly what message do you get when you want to add your mobile subscription? In theory, this should work as all the details are correct.

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10 reacties

Tommie van Odido
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Reputatie 7
Badge +9

Hey @RaviKamma, welcome to our Community!

I am happy to help you with this. Exactly what message do you get when you want to add your mobile subscription? In theory, this should work as all the details are correct.

Life is too short to drink bad wine!
R

Hey @RaviKamma, welcome to our Community!

I am happy to help you with this. Exactly what message do you get when you want to add your mobile subscription? In theory, this should work as all the details are correct.

Thanks @tommy for reaching out . Nothing happens. I receive the otp to add the new subscription . and then it sits on the page . i am unable to add a new subscription 

 

Tommie van Odido
Rank
Reputatie 7
Badge +9

@RaviKamma thanks for your quick response. Could you private message me if you have a couple of minutes to spare? When I try to add your subscription you will receive a code, this code is valid for 10 minutes. I will need to put in the code within the 10 minutes or it will expire.

Life is too short to drink bad wine!
R

@RaviKamma thanks for your quick response. Could you private message me if you have a couple of minutes to spare? When I try to add your subscription you will receive a code, this code is valid for 10 minutes. I will need to put in the code within the 10 minutes or it will expire.

i just pinged you in personal 

C

Hi, I am having a similar problem. When I submit my number to request a code, the screen just keeps loading/waiting. I do not receive a code and the screen does not go to a page with a box to add a code. 

Tommie van Odido
Rank
Reputatie 7
Badge +9

Hey @Carel4 welcome to our Community.

Could you provide me with a screenshot of the page while loading? Then I will forward this to our specialists. Thanks in advance!

Life is too short to drink bad wine!
R

HI - please find attached the screenshot and also recorded the whole process

 . Just have a look . 

 

 

Tommie van Odido
Rank
Reputatie 7
Badge +9

Hi @RaviKamma, thankyou for the screenhsot and video! I have forwarded them both to our specialists. I hope they are able to fix this very soon. 

Life is too short to drink bad wine!
R

Any update ?

Tommie van Odido
Rank
Reputatie 7
Badge +9

Hi @RaviKamma, there is still no update on this matter. The specialists are very busy at the moment. It may take longer than usual, when I have an update I will let you know immediately! 

Life is too short to drink bad wine!

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