Hi,
Red blinking LOS (Loss Of Signal) light on the Huawei device indicating upstream lack of connection between the ISP and my home. No other ‘storing’ seems to be reported on the map.
Connection down suddenly while we were working normally at home. ONe minute it was working, the next it was down.
Attempted powering down both devices in the order and timing suggested by Troubleshooting.
Please check network status.
PON is not flashing any light
LAN is flashing constant green
LOS is blinking red
+2
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Thank you for alerting us about your situation and providing all the necessary information upfront. I will get to work straight away so you can enjoy our services once again!
I immediately took a look at your connection and indeed something is going wrong, which has caused it to go down. No worries, I immediately sent a technician your way!
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