Geen internet, PON lampje knippert

@rdekorte Ik had graag gelezen dat het was opgelost. Gelukkig zie ik dat het onderzoek nog in volle gang is, ik verzeker je dat mijn collega’s hun best doen om dit voor je op te lossen! 

Hi @DimitriP, dit is inmiddels opgelost inderdaad! Vanochtend hebben wij de afdeling ontvangen. Ben jij ook weer online? Wij houden alle aansluitingen die nog offline zijn scherp in de gaten en gaan hiermee aan de slag. Ben je nog offline, want het dan nog even af!

Same problem since Monday. ODF does not have a request. It seems Odido takes it sweet time to forward requests to them. If they already know it's necessary, it should not take 3 days, it should be forward right away within your system. Less work for Odido employees too, problems resolved more quickly. 😟

I reduced my speed from 8000 to 2000 Sunday night. Woke up without internet. I can't even control my heater without internet on my router. No 4G dongle and Sim Card sent to me to be connected to my Zyxel EX7501-B0 Router, which would at least let me control my smart home devices.

24 hours is annoying, but 4 days and counting. Odido employees are very nice but they don't offer us effective solutions to remediate situations like this timely in a manner that, at least, keeps our entire network on line, even if slower. Business users already have that feature turned on. I'd take that contract but they won't have higher speeds and it seems you have to manage your router remotely if you do it, as well, but I'd even consider it if it solves my problem and I don't have to take a new 12 month contract.

I am taking deep breaths and trying to stay calm but I keep feeling motivated to switch back to Ziggo.

Anybody else having the same problem?