Woenselsestraat *** (bewerkt door moderator)
PON - No Light
LOS - Red light
I did the reboot and reset of router and the media connector as mentioned in the help articles. Please help to restore the connection.
Woenselsestraat *** (bewerkt door moderator)
PON - No Light
LOS - Red light
I did the reboot and reset of router and the media connector as mentioned in the help articles. Please help to restore the connection.
Hello
Have you checked your Odido account under meer > storingen to see if there is a problem with the fiber at your address?
Hi
Hi
To help you out, you can use the internet for free via our 4G network. This is possible if you have an Odido/Ben SIM card. Of course, you don't just need internet on your mobile phone. No worries! Set up your phone as a hotspot to create a Wi-Fi network for your laptop and other devices. You can find the steps to set up your phone as a hotspot on our website: https://www.odido.nl/toestelhulp. Will you let me know if you have one of these SIM cards? I will then immediately send you a voucher code for unlimited internet! 😊 Greetings, Ishana
Hi Ishana! I currently don't have a Ben/odido sim card. Can you help me in any other way? I am working from home and it's difficult without internet.
Hi
I want your written consent on this. Could you please confirm the above statement is right?
Hey
Thanks
I have refunded the SIM card for you. This will be credited and can be seen on your next invoice
Hi Team! I have not received any calls yet. No appointments have been scheduled. It's been more than a week since the internet is down. Can you please help to escalate this to get an immediate attention.
Hi
Internet connection was fixed today. I couldn't use my internet exactly for 15 days.
Pathetic technical support from odido and guidion team. The KPN guys who visited to my home said the guidion team had said some underground cable was broken. It's a pity that the guidion guy did not check before concluding on the issue. The network connection was disconnected at central connection hub. If the guidion guy would have done his work properly I would not have suffered for so many days. Please update my invoice to exclude 15 days on my internet charges for November month.
This will be my first and last contract with Odido. One of the least bothered company to focus on customer satisfaction. The service was crap when I applied for TMobile connection couple of years back and couldn't get the connection on time at my home. I had opted for ziggo and it was zero days downtime in my whole 1 year contract with ziggo.
Do you guys have no checklist on doing a troubleshooting for any connectivity issues? I want to understand how did the guidion technician conclude that the underground cable was broken?
Hi
Thanks
Hey
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