The max speed I can get via T-mobile is 11-12 Mbps lately. I have a 50Mbps connection and this was working fine till last month. In last 2 weeks it has been really slow. Router is connected via DSL and I have tried it using both 2.4Ghz and 5Ghz network.
Have also tried restarting router etc which are labelled as common solutions but nothing helped.
Beste antwoord door LisaBekijk origineel
Could you perform a speedtest by connecting a laptop to the modem via a wired connection and using the ookla speedtest app?
Is your modem also connected to the main isra where the KPN cable is also connected?
Thanks for the reply
I did a speedtest using a wired connection and still the speed is capped at 11Mbps.
Yes, the modem is connected to the main ISRA where the KPN cable is connected.
Let me know if you need anything else from my side.
What type of ISRA do you have, could you perhaps post a photo of how the modem is connected to the ISRA?
And if you fill in your postcode on the T-Mobile website > postcodecheck, what is the maximum speed at your address?
Here are the photos. The DSL wire you see is directly plugged into the modem.
Max speed is 50Mbps at my address and it was working like that till last month.
Have you tried a factory reset, maybe it'll help.
Press the reset button at the back of your modem with a needle for example and hold for about 10 seconds.
Did the reset just now and still it is showing capped at 11Mbps. Is it possible to check from T-mobile side if there are any problems at my place? I am unable to get in touch to customer service as well via chat or phone
@ukedia, thanks a lot for adressing that your internet speed isn't what it should be! I'm really glad to see that @Waqqas is such a good helper. I'm more than happy to help you further. In order to give a proper estimation of your speed, I’d like to receive a couple of screenshots of speed tests. Please take a close look at the following steps! If the tests don’t meet the necessary criteria, we can’t start an investigation.
After opening, type in: ipconfig / all and press Enter
Apple MacOS: via the Finder or the Spotlight search window you can open the Terminal app. Type in: /sbin /ifconfig and press Enter. This will display all connections the device has at that specific moment.
Thanks a lot for taking the effort. I am looking forward to see the screenshots, so I can send them to our technical department. I really want to fix this for you! 😊