Beantwoord

No internet in Hoofddorp since 02-02-2024

  • 3 February 2024
  • 5 reacties
  • 88 Bekeken
A
  • Anandit
  • heeft eerste post geplaatst
  • 4 reacties

There is no internet in my home since 10am with LOS sign blinking red.

no update from odido on what is the fault. Have rebooted my modem multiple times.

 

can someone help?

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Beste antwoord door Anandit 5 February 2024, 23:19

Bekijk origineel

5 reacties

Jason van Odido
Rank
Reputatie 7
Badge +16

Hi @Anandit, welcome to the Odido Community! 🙋‍♂️

A ticket regarding your case has already been opened up - on Friday. You'll receive a notification once it's been updated, shortly. Our current processing time is 1 to 3 working days. Our technical department and mechanics are free on Sundays so that's why you haven't received an update yet. 

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
A

Is there any update?

if you can’t fix it by today, please cancel my contract.

I have been without internet for 3 days now. This is not why I switched to odido.

Tommie van Odido
Rank
Reputatie 7
Badge +9

Hi @Anandit, I went looking for you and I see that you were able to make an appointment with Guidion. Will you let me know how it went? Hopefully he can sort it out for you! 

Life is too short to drink bad wine!
A

Mod edit:

Hi @Anandit, I went looking for you and I see that you were able to make an appointment with Guidion. Will you let me know how it went? Hopefully he can sort it out for you! 

Hi, my issue was resolved today.

Thanks for the help

Cal van Odido
Rank
Reputatie 7
Badge +4

Great to hear that you are fully back online @Anandit, I wish you a lot of fun with the internet! 🙂

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base

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