Cannot subscribe to Odido and get the phone because I don't have a dutch ID

After calling for 3 days Odido asked why I kept getting an error on my application to pay monthly for a phone and a subscription they told me to go to the store. I went to the store and apparently, I cannot do this because I’m a European citizen but without a Dutch license or ID, I have a European passport and I have a European ID but is not Dutch so I cannot pay the phone in installment but only to pay everything one time. That’s crazy, why my documents are not valid? I have lived in this country for almost 3 years, working and having my own home. People can buy houses with their European passport but pay a phone is not legal.

You just lost a client.