On November 27, I entered into a contract with Odido Online, purchasing an iPhone 13 scheduled for delivery on December 11. During the online contract process, I mistakenly selected the wrong identification ID, resulting in the delivery person being unable to deliver the phone. Upon contacting Odido, they canceled my contract, assuring me a refund within 15 days. Despite numerous follow-ups, they consistently promised a refund in 14 days, but I haven't received it yet. Is there an email address I can use to resolve this issue, as contacting them by phone has proven difficult? Thank you for assisting me.
Reputatie 7
+9
Hi Gonzalo, welcome to our Community! Sorry to hear that you haven't received your refund yet. I'm happy to help you with this. Please send me a private message with your order number, 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN. I'll look into it right away! 😄
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