Used wrong email for SIM order

  • 24 September 2023
  • 1 reactie
  • 17 Bekeken

I ordered a 5G Unlimited SIM on Sunday, and in my infinite wisdom, I accidentally added yahoo.com rather than outlook.com at the end of it, is there any way to remedy this or do I simply need to wait for my SIM to arrive? I tried calling the support line, but there was apparently a waiting time of up to 30m and I’m still being charged for international call since I have a foreign number.


1 reactie

Reputatie 7
Badge +9

Hi @Antonio_5 

Did you order a physical simcard or an esIM? I see your yahoo e-mail is registered in our system. Would you like to change the e-mail? If so,  you need to send me a private message with your 06-number, name, birth-date, full addres, last 4 numbers of your IBAN and your current and new e-mail. I will check if the e-mail can be changed 

Looking forward to your reply.

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