I have been trying since Friday to chat with an advisor about a billing dispute but there are never any advisors available and there doesn't appear to be any possibility to get into a queue to wait for one. What can I do to get a human in the chat?
To send a PM: click on the foto (avatar) of the person you want to contact, Click then on the text “stuur bericht” (send message.)
Hi Barbara, no worries! I hope you're having a good time in Canada. I'm not able to contact you via mail. But I'm happy to help you here on the Community. I don't see your 06-number in your profile yet. Please fill it in or send it to me in a private message, so I can look into your account! 😄
Sorry but I can’t find how to send you a PM. Could you please send me a PM so I can reply with my phone number?
Hi Barbara, no worries! I hope you're having a good time in Canada. I'm not able to contact you via mail. But I'm happy to help you here on the Community. I don't see your 06-number in your profile yet. Please fill it in or send it to me in a private message, so I can look into your account! 😄
Hi Marciano, I sent you a private message last week with my phone number and contact details but haven’t heard back from you. Did you get it?
Hi Barbara, I'm working on your case as we speak. I will be with you within a few minutes! 😄
Hi
I'll hand your topic over to one of our excellent mobile colleagues:
Hi Barbara, sorry to hear that there are no colleague available via chat, but I'm glad you found your way to our Community! I couldn't find you on your e-mail address, so please fill in your 06-number in your profile under 'Klantnummer’ and let me know what it is I can help you with exactly. I'm here for you! 😊
I have been trying since Friday to chat with an advisor about a billing dispute but there are never any advisors available and there doesn't appear to be any possibility to get into a queue to wait for one. What can I do to get a human in the chat?
Good afternoon,
I am currently in Canada which is why I didn’t answer right away. Being a prepaid customer, you will know:
Hallo! Omdat je in Canada bent, sms'en we je.
Bellen binnen dit land, naar Nederland en de rest van de EU kost 1,27 p/m, gebeld worden 0,76 p/m, sms versturen 0,51 p/b en sms ontvangen is gratis.
From here, calling 0800-0092 doesn’t work. Calling or texting would cost more than the disputed amount. You can write to me at XXX@hotmail.com.
Thank you,
Barbara
I have been trying since Friday to chat with an advisor about a billing dispute but there are never any advisors available and there doesn't appear to be any possibility to get into a queue to wait for one. What can I do to get a human in the chat?
Reageer
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