Hello, I’ve been trying to reach you but it’s impossible because your client service is really bad. I wanted to complain regarding a wrong amount invoice to my bank account. I’ve called the customer service on the 27th of October to cancel my subscription with you as I don’t longer needed as I don’t leave in the Netherlands anymore; the employee that was on the call with me told me that I will receive an invoice with the pending amount of 630€ on the 27th of November. My surprise came when on the 27th of November I only get the regular invoice of 50,60€ and not the pending amount I was told on the call. Now I see that on the 27th of December I was charged with 660€, I can’t see the invoice because my account is empty and when I tried to get the link with the invoice it says the password was sent on the phone, a phone that doesn’t have subscription for a month.
I wanted to complain for such a terrible customer service and I want to claim the amount that is wrong from what I was told, as im getting charged with 80€ extra for no reason.
Beste antwoord door Pharwin van Odido
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