My phone got stolen and I cannot access my account because of 2FA asking me for a code. I am abroad and I need a sim replacement with the same phone number because my phone number is linked to a ton of other apps that request 2FA with my phone number.
Beste antwoord door eric
Bekijk origineel
+14
A new simcard can only be send to your home adres in the netherlands. From there somebody can send it to you. A moderator can help the coming days to start the replacement.
error
A new simcard can only be send to your home adres in the netherlands. From there somebody can send it to you. A moderator can help the coming days to start the replacement.
Where can I talk to the Moderator? Also, what if my address in the Netherlands is no longer the same than the one I was registered with?
+14
A moderator will look at the topics and help were needed. They carry their name and "van Odido" as forum name. But it is not a chat with customer care. This can take time. Direct customer suppport is avaliable by phone. +316-24001200.
If you moved your home adres you should have updated that within your subscription. Now you can not login anymore and as the risk of a sim getting in wrong hands is high, the customer care have to carry out a high risk identification by phone. It is wise to call them.
A moderator will look at the topics and help were needed. They carry their name and "van Odido" as forum name. But it is not a chat with customer care. This can take time. Direct customer suppport is avaliable by phone. +316-24001200.
If you moved your home adres you should have updated that within your subscription. Now you can not login anymore and as the risk of a sim getting in wrong hands is high, the customer care have to carry out a high risk identification by phone. It is wise to call them.
Thank your for the reply. I will call tomorrow and hopefully they can help me sort this out.
+9
Good morning Mauricio, welcome to our Community! Sorry to hear that your phone got stolen abroad. I hope you're still having a good and safe time. What
Good morning Mauricio, welcome to our Community! Sorry to hear that your phone got stolen abroad. I hope you're still having a good and safe time. What
Hi Marciano,
Thank you for your response. I already sent you private message with my number and some additional information.
I have not contacted your colleagues but will do so tomorrow morning and hopefully they can sort it out.
Thank you in advance!
+9
Hi Mauricio, thanks for the private message - I just replied to it! Please carefully read it and see what we can do. Let's continue our conversation via private messages!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
