Toevoegen bestaand abonnement lukt niet

Hi, 

I have a similiar issue. I am trying to add my TV + Internet subscription to my existing account and it doesn’t work. I can see the mobile subscription that I terminated last year. Note: the old mobile subscription was registered at a different home address than the current one but same email. I also do not see any address in my account. 

Because of that I cannot make use of the service Thuis Veilig. I called Odido and someone created a ticket but told me it will take about 20 days to be solved. I see on the community that some people get helped a bit quicker, so I thought to ask here as well.