I bought a unlimited basis, on the web site it said i was going to pay 26 euros per month together with home internet. The invoice arrived and is 35 euros! What happened?
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Reputatie 7
+15
- Odido Superuser
- 16865 reacties
-
4 April 2024
- Antwoord
Hello
Unlimited basis costs €26 per month for a one year deal including klantvoordeel. Can you check if you are receiving klantvoordeel benefits in your Odido account?
The address needs to be the same as the address for your home subscription.
Without klantvoordeel the price for your mobile subscription will be €33,50
The adress is correct, i have 2 years contract
Reputatie 7
+15
- Odido Superuser
- 16865 reacties
-
4 April 2024
Than the price for mobile should be €25, can you check in your Odido account under klantvoordeel if your mobile subscription is receiving klantvoordeel?
On the full price it says 40 euros for unlimited basis and with 7,50 discount is 32,50
Reputatie 7
+14
- Odido Superuser
- 6039 reacties
-
4 April 2024
Can it be more than one month on the period you pay for? Otherwise, place the invoice without personal details.
[Screenshot deleted by moderator. Your phone number was visible]
And?
Reputatie 7
+15
- Odido Superuser
- 16865 reacties
-
4 April 2024
It looks like the wrong prices have been applied.
Have you filled in your klantnummer in your community profile so a moderator can have a look at this?
No, i didn't, can i put it here?
Reputatie 7
+15
- Odido Superuser
- 16865 reacties
-
4 April 2024
Go to your profile on the community and click on instellingen. There you can fill it in.
Ok, i updated, does the moderator send an email with a service number about this matter?
Reputatie 7
+15
- Odido Superuser
- 16865 reacties
-
4 April 2024
A moderator should reply here soon and they can have a look at it from their side.
Reputatie 7
+9
Hi Rodrigo, welcome to our Community! Nice to see that you have both a mobile and Internet + TV subscription with us. I've looked into your account and order, and I see that you haven't applied for Klantvoordeel yet. Please log into Mijn Odido, scrol a little bit down and you will see a link 'Meld je nu aan voor Odido Klantvoordeel’. If you follow the steps, it will be easy for you to activate Klantvoordeel and then you will receive the extra discount. Please let me know if you were able to activate it! 😄
Ok, done, why this is not automatic? Both are on the same adress
Reputatie 7
+15
- Odido Superuser
- 16865 reacties
-
4 April 2024
Most of the times klantvoordeel is applied automatically, sometimes it can happen that you need to activate it yourself.
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