Beantwoord

Sim Not provisioned - E-sim migration got me locked out

  • 30 October 2023
  • 2 reacties
  • 144 Bekeken
L

I had a sim card from tele2 working for more than a year, ordered an e-sim to migrate to a new Smartphone, tried to active the e-sim but always got error "Can't connect to Network". Called support and they said they would active my e-sim, but it just disabled my sim card and e-sim still does not work. Now I cannot call support and cannot login to odido app/web, so I'm basically locked out of the system without network. Chat support also does not give any response. 

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Beste antwoord door Hajar van Odido 31 October 2023, 10:13

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2 reacties

Hajar van Odido
Rank
Reputatie 7
Badge +9

Hi @larthuralf 

How unfortunate that the eSim isn’t working. Are you in the Netherlands right now? If so, could you visit a Odido store? My colleagues will help you with the activation of the eSim. You can find the nearest shop on this page. 

Neem snel een kijkje in de handige Wiki: https://community.t-mobile.nl/knowledge-base
L

Already tried to restart phone and anything else, old SIM still gives "SIM not provisioned" and new E-sim Still gives "Can't connect to Network", as it's being for the last weeks. If Odido cannot provide a working esim working properly, at least put the sim to work again. 

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