Reacties geplaatst door Anton In

18 Reacties

T
Tmarsis net lid geworden
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Wifi valt dagelijks meerdere keren weg

Bij mij ook.Mijn internetverbinding (VDSL 50 Mbps) valt regelmatig weg sinds 3 dagen (omgeving Eindhoven) :( 

10
Jason van Odido
Moderator
3 jaar geleden
T
Tmarsis net lid geworden
gevraagd in TV

Wifi valt dagelijks meerdere keren weg

The internet problem seems to be solved. Today is quite stable.

10
Jason van Odido
Moderator
3 jaar geleden
T
Tmarsis net lid geworden
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Wifi valt dagelijks meerdere keren weg

@Jason : Thanks for the update. It has been stable until last Saturday afternoon. However, last Saturday (3 Oct) and Sunday evenings (4 Oct) around 21:40 - 22:31, the connection was broken several times, like 5 times, each recovered between 1-10 minutes. I was writing this when my internet was back online, then offline. Once online, I just submitted it. I did reset my modem, but it didn’t help recover the internet connection. Is there any known problem? 

10
Jason van Odido
Moderator
3 jaar geleden
T
Tmarsis net lid geworden
gevraagd in TV

Wifi valt dagelijks meerdere keren weg

I am still experiencing connections ups and downs :( It is though during working from home. Would you be able to check whether there is an issue in Eindhoven area? Should I open a new topic rather than re-using this one?

10
Jason van Odido
Moderator
3 jaar geleden
T
Tmarsis net lid geworden
gevraagd in TV

Wifi valt dagelijks meerdere keren weg

Hi @Jason ,I can check those when I am home.Meanwhile, I did create a new topic https://community.t-mobile.nl/t-mobile-thuis-internet-492/internet-valt-regelmatig-huawei-modem-dsl-326192 , because the current topic is under T-Mobile thuis - Televisie, which isn’t probably relevant. I also checked with my colleagues living in the Eindhoven area. There are 3 colleagues using T-Mobile Thuis who have been experiencing the same problems. At random intervals (indeed), the connection has been down many times. Definitely, I am not the only one.  

10
Jason van Odido
Moderator
3 jaar geleden
A
Anton InDoet lekker mee
gevraagd in Bekabeld Internet

Internet valt regelmatig huawei modem (DSL)

Hi @Jason , Here is a follow-up response fromhttps://community.t-mobile.nl/t-mobile-thuis-televisie-493/wifi-valt-dagelijks-meerdere-keren-weg-326031 The power LED is constantly lighting up. All cables are tightly connected.A disconnection occurred at 19:37 when I was at home. My wife was at home the entire day and she also said the connection was really unstable. As I mentioned in the other thread, 3 colleagues of mine who use T-Mobile Thuis have been experiencing unstable internet connection too, but with different time windows, so it seems to be random. There must be an issue on the line.

19
Jason van Odido
Moderator
3 jaar geleden
T
Tmarsis net lid geworden
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Wifi valt dagelijks meerdere keren weg

Hi @Jason , let me give an update on https://community.t-mobile.nl/t-mobile-thuis-internet-492/internet-valt-regelmatig-huawei-modem-dsl-326192?postid=1575637#post1575637. Thanks!

10
Jason van Odido
Moderator
3 jaar geleden
A
Anton InDoet lekker mee
gevraagd in Bekabeld Internet

Internet valt regelmatig huawei modem (DSL)

Updates on October 6, 2020:Disconnections occurrences:At 11:51. It recovered within 1-2 minutes. At 12:06. It recovered within 1-2 minutes.

19
Jason van Odido
Moderator
3 jaar geleden
A
Anton InDoet lekker mee
gevraagd in Bekabeld Internet

Internet valt regelmatig huawei modem (DSL)

Hi @Jason ,No problem. Thanks for the reply.No, I don’t often work with VPN nor my colleagues. The disconnections occurred when I didn’t use the VPN. Yesterday (October 7), it was pretty stable. I got one short disconnection between 18:10 and 18:15. I didn’t write the timestamp down precisely.This morning (October 8), it is still stable. I’ll send the MAC-address and serial number of the modem via a private message.

19
Jason van Odido
Moderator
3 jaar geleden
A
Anton InDoet lekker mee
gevraagd in Bekabeld Internet

Internet valt regelmatig huawei modem (DSL)

Updates on October 9, 2020:Disconnections occurrence(s):At 14:37-14:38. It recovered within 2 minutes. At 14:47. It recovered at 14:50.

19
Jason van Odido
Moderator
3 jaar geleden
A
Anton InDoet lekker mee
gevraagd in Bekabeld Internet

Internet valt regelmatig huawei modem (DSL)

Updates on October 13, 2020:Disconnections occurrence(s):Two disconnections between 14:53-14:58. Two disconnections between 15:06-15:15 15:17-15:19

19
Jason van Odido
Moderator
3 jaar geleden
M
Merienheeft eerste post geplaatst
gevraagd in Bekabeld Internet

Al sinds eind september dagelijks/om de dag internetproblemen

Ik heb hetzelfde probleem sinds 25 September :(https://community.t-mobile.nl/t-mobile-thuis-internet-492/internet-valt-regelmatig-huawei-modem-dsl-326192

2
Brian
Odido
3 jaar geleden
A
Anton InDoet lekker mee
gevraagd in Bekabeld Internet

Internet valt regelmatig huawei modem (DSL)

Thank @Jason ,I’ll try to provide an update here about disconnection occurrences. Disconnections occurrence(s) on 14 Oct:between ± 18:00 - 19:15. I left my home at 18:00 when there was no internet connection and came back around 19:00 and there was no connection. Disconnections occurrence(s) on 15 Oct:09:30-09:33 

19
Jason van Odido
Moderator
3 jaar geleden
A
Anton InDoet lekker mee
gevraagd in Bekabeld Internet

Internet valt regelmatig huawei modem (DSL)

Disconnections occurrence(s) on 21 Oct:16:50-16:52 17:03-17:06 Een afspraak gemaakt voor het storingsbezoek van T-Mobile Thuis op 3 november.  

19
Jason van Odido
Moderator
3 jaar geleden
A
Anton InDoet lekker mee
gevraagd in Bekabeld Internet

Internet valt regelmatig huawei modem (DSL)

@Jason : A technician from Guidion just came by for the storings bezoek.He asked me what the problem is. I explained that I have been facing random disconnections and several colleagues of mine have been experiencing the same symptoms with different timing. He checked the cable to the DSL line (if I am correct) and called his colleague to perform some connection test remotely. Then, he said the line is risky and told me that another company will come by before this Friday. In total, I think he was checking for less than 5 minutes. His notes from the report is:Lijn is risky doorgezet naar bo. I can give an update on the disconnection occurrences that I remember :27 Oct: 22:30 - 23:00 2 Nov: around 10:00Last weekend, I didn’t experience any disconnection, but I was not using the internet the whole day.

19
Jason van Odido
Moderator
3 jaar geleden
A
Anton InDoet lekker mee
gevraagd in Bekabeld Internet

Internet valt regelmatig huawei modem (DSL)

Thanks Jason. 9 November: Many random disconnections in the evening around 20:00-22:00.10 November: No internet between ~16:30-17:30. There is no update for the next technician to check the line :(. I’ll wait for this week. 

19
Jason van Odido
Moderator
3 jaar geleden
A
Anton InDoet lekker mee
gevraagd in Bekabeld Internet

Internet valt regelmatig huawei modem (DSL)

Hi @Boris , @Jason , Here are some updates from me:Several random disconnections occurred in this week starting on the 17th of November. 20-11-2020: A technician from KPN just came by for about 2 hours (08:10 - 10:15).He checked the connection to the gray box somewhere around 0.5 kilometers from my house. He hasn’t seen any problem. He replaced the wandcontactdoos, because he said the old one might not be stable against high internet speed. He said he couldn’t be sure if this would solve the problem. If the problem still occurs, please contact T-Mobile to create a new ticket, so T-Mobile and KPN can take a look deeper. He left my house around 10:15.After he left, I had an online meeting at 10:30, but a 2-minute disconnection occurred around 10:38-10:40. I think the problem is not solved. I will monitor the disconnections again, but today I will go to my office as I have many online meetings and I am not certain about the connection stability.  

19
Jason van Odido
Moderator
3 jaar geleden
A
Anton InDoet lekker mee
gevraagd in Bekabeld Internet

Internet valt regelmatig huawei modem (DSL)

@Boris , @Jason : I have not been encountering any disconnections for more than a week. It seems that replacing the wandcontactdoos in combination with the modem helps. Thank you for your supports! 

19
Jason van Odido
Moderator
3 jaar geleden

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