Reacties geplaatst door George M

5 Reacties

G
George Mis een Top Poster
geplaatst in Van bestelling tot installatie

No Internet

Yes indeed I spoke to my landlord. He said that he has never had a telephone line in this complex and doesn't know anything about the lines, therefore any costs would be on me. But the technician was looking at the wrong basement room for the cabling, as since then I learned that I have a different basement room than the one I thought. So it might still be possible to find it, although it would have to be extended to the isra point.

11
Piotr
4 jaar geleden
G
George Mis een Top Poster
geplaatst in Van bestelling tot installatie

No Internet

Also, I've been charged normally for this month, even though I haven't used the internet and the modem hasn't even connected. Is there a way to receive a rebate for this time?

11
Piotr
4 jaar geleden
G
George Mis een Top Poster
geplaatst in Van bestelling tot installatie

No Internet

Hello again. Sorry for ressurecting the topic, I've been busy. An engineer came from KPN and looked at the problem. He concluded that the telephone line in my studio is not connected to the main ISRA point. The ISRA point itself does receive signal. Unfortunately he could not find the correct cable in the basement to connect, but I think that was because we were looking in the wrong basement room. So my problem now is I need a connection between my telephone line and the main ISRA point in the basement. EIther someone who can find which cable is the correct one, extend and connect it or someone who will pull a new cable through and connect it. Is this something a t-mobile or KPN technician would do and can be arranged or do I need to contact someone else?

11
Piotr
4 jaar geleden
G
George Mis een Top Poster
geplaatst in Van bestelling tot installatie

No Internet

I'm not sure if it is the only point, probably not. I live in a studio that has shared internet from ziggo via a cable line. On the t-mobile store they told me it would be possible to get my own internet via the telephone line. The only place I know that is relevant is in the following picture. [img]https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/41b07c3e-80b5-4758-9056-9ac0f7c6a741.jpg[/img]

11
Piotr
4 jaar geleden
G
George Mis een Top Poster
geplaatst in Van bestelling tot installatie

No Internet

It's been almost 3 days, do I need to do something else to get assistance here?

11
Piotr
4 jaar geleden

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