Reacties geplaatst door Nascimento

2 Reacties

B
brhermsis een nieuwe Poster
gevraagd in Van bestelling tot installatie

Media Converter instellingen

I am facing the exact same issue as [user=441319]Wasikmaarbijkpngebleven[/user]: I had my T-mobile fiber installed yesterday (08/08), but the guideon technician informed me that I had no fiber signal arriving at my unit and I would have to accompany that with KPNNetwork.He also said that otherwise all was configured so once the fiber connection is working I should have internet access. KPNNetwork informed me, this morning, that the connection is currently working until the FTU but I still not have connection. The wifi-modem maintains a red light on the the internet (globe) symbol. On the converter the FO light is off and the Status light is Oranje. I have been through all steps I could find in the T-mobile community, in this and other topics and find myself in a quagmire between three companies :weary: [img]https://scontent.xx.fbcdn.net/v/t1.15752-0/p480x480/67688464_517959868942007_3533782310988021760_n.jpg?_nc_cat=106&_nc_oc=AQn_15bo0NWxHR0lTYwn1CFPJiYDFd4S06qFq9NqfsksWl3E-3d

44
Waqqas
Super User
2 jaar geleden
B
brhermsis een nieuwe Poster
gevraagd in Van bestelling tot installatie

Media Converter instellingen

Exactly the same feelings and situation [user=441319]Wasikmaarbijkpngebleven[/user] I have gone through T-mobile customer support number and got then to open a ticket with Guidion so a visit has been scheduled. [user=413724]Glassertje[/user] Yes, it seems very clear to me that either the fiber optic connection is not working correctly or the converter is not correctly connected to the FTU. Yet, verifying any of these are beyond what I can, should or could do. I am not allowed to access the connection between the FTU and the media converter, only a technician can. As [user=441319]Wasikmaarbijkpngebleven[/user] I have contacted Kpnnetwork NL, they are assured that their part (until the FTU) is working properly and that only T-mobile can open a ticket for further actions, their exact words were: [img]https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/37f09bc2-e476-49ec-ba61-7448ecdd01b6.png[/img] So I have to sit and wait until Guidion comes next week. Will update when I ha

44
Waqqas
Super User
2 jaar geleden

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