Reacties geplaatst door otuzel

6 Reacties

O
otuzelis een Top Poster
gevraagd in Van bestelling tot installatie

Device installed but no internet

Issue resolved by the technician. Thanks.

8
MelisaTMT
4 jaar geleden
O
otuzelis een Top Poster
gevraagd in Van bestelling tot installatie

Device installed but no internet

Hi [user=379811]Brian[/user], yes I bought a SIM card from T-Mobile for 7 days unlimited internet and that one will expire today, I still need a couple of days of internet, so that would be great if you can provide me a code. Thanks!

8
MelisaTMT
4 jaar geleden
O
otuzelis een Top Poster
gevraagd in Van bestelling tot installatie

Device installed but no internet

I tried making an appointment and I am not sure if I answered all the questions correctly during the process because it was asking tv and telephone related things as well but I only subscribed for internet. The closest appointment date is 19th of September, which too far away. I made the appointment but it means 2/3 of the month, I won't have internet. Do you have a solution for this? Thanks.

8
MelisaTMT
4 jaar geleden
O
otuzelis een Top Poster
gevraagd in Van bestelling tot installatie

Device installed but no internet

Hi Brian, Thanks for your reply. I have a couple of these boxes in the house in different rooms. I tried connecting the modem to each of them but couldn't make it work. I also looked for (in the utility closed) where the line is sourced and distributed to these boxes, but couldn't see anything. I am not very familiar with the building btw. So I couldn't be sure, if this is a line issue or not, but I am sure that former tenant had internet connection just a couple of weeks ago. I will make an appointment with the technician thanks! [img]https://uploads-eu-west-1.insided.com/tmobile-nl/attachment/65cc8f42-aca9-4b97-8a97-272f38c0a77d.jpg[/img]\

8
MelisaTMT
4 jaar geleden
O
otuzelis een Top Poster
gevraagd in Van bestelling tot installatie

Device installed but no internet

Hello, I still don't have internet after installation and no idea who to contact to? Should I apply for a technician? Can anyone from T-Mobile verify that my line is working or not? All I get is some links to similar topics via email but it doesn't help at all.

8
MelisaTMT
4 jaar geleden
I
ian115is net lid geworden
gevraagd in Van bestelling tot installatie

No internet after installation

I have exactly the same issue (I also did the installation by myself) and all I could learn from other topics is there may be a problem with the line that comes to the house. I only have a four point contact on the wall. Any help is appreciated.

2
O
4 jaar geleden

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