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fthtknheeft eerste post geplaatst
gevraagd in Van bestelling tot installatie

"Not handled" Subscription Cancellation Process with the Previous Internet Provider

Dear Authorized, I applied for T-mobile house internet some time ago, and on 26th of March, technician came from T-mobile and installed the internet. However, just because I didn't get any email or calls from my current internet provider Ziggo, I suspected the subscription cancellation process and called T-mobile customer service and asked how the cancellation process was going with Ziggo. Then I got an answer that T-mobile didn't do anything with that(although I explicitly mentioned this) and told me that I need to cancel it my own. Anyway, I called Ziggo and handled(started the cancellation process) it and Ziggo told me that the internet subscription will end on 27th of April. Then I turned off T-mobile's modem not to do any data consumption and turned on Ziggo's modem again. So , I would ask your support for changing(postponing) my subscription start date or if this is not possible reimbursing the first month's invoice. Because currently I have two subscriptions at th

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Piotr
5 jaar geleden

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