Beantwoord

Cable error 8180

  • 19 augustus 2020
  • 9 reacties
  • 288 Bekeken

  • is een nieuwe Poster
  • 4 reacties

Hello,

I have t-mobile home since more than 2 years and i never encountered such a problem with my connection, since about a week now, my internet keeps falling down every 5-10 min and even less.

I have tried restarting the modem, doing a factory reset, changing the DSL cable but in vain.

Could you please look into my issue?

Thanks for any help!

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Beste antwoord door Brian 3 september 2020, 10:30

Hi @Yben, my colleagues sent you an e-mail on the 26th but it’s in Dutch so I’ll be happy to give you some more information. Our technical department has examined the incoming line and we have indication that there might be a ‘bridge tap’ present.

Bridge taps are located in or after the ISRA (your connection point) and are the responsibility of the home owner.
To explain a bridge tap more clearly: early on there were analog telephone lines and often more telephone sets were connected to them.  All were usually "knotted" together; all devices on a line so that you could listen / talk on each. In some cases these old lines are still connected to the ISRA (but no longer in use) and can cause interferences. This doesn’t always have to be the case which is why it can work fine for a long period but suddenly start causing trouble (this has to do with the way the internet signal is sent).
Getting rid of the tap itself is quite easy, however you do need to identify where the tap is located, otherwise you'll be cutting wires which needn't be cut. 

Haaving said all this, in some cases a bridge tap indication can return a “false positive” where there actually isn’t a bridge tap present but there’s a problem with the incoming line. If you’re not sure you can post a picture of your ISRA with the incoming and outgoing connections clearly visible, then I’ll be happy to assist to see if we can determine what might be causing the issue.

Bekijk origineel

9 reacties

Reputatie 7
Badge +8

Hi @Yben, I just checked your connection remotely and there indeed seems to be something wrong. Your connection isn't stable and I don't seem to be able to enter the modem's connection log. I'm forwarding this to our technical department and depending on what they find I think we will send over a mechanic to swap out the modem. Due to the holiday period it might take a bit longer then usual but you will receive a message from us through e-mail! 

hello,

I’m still facing the same problem and i did not receive any email yet !

 

Reputatie 7
Badge +8

Hi @Yben, my colleagues sent you an e-mail on the 26th but it’s in Dutch so I’ll be happy to give you some more information. Our technical department has examined the incoming line and we have indication that there might be a ‘bridge tap’ present.

Bridge taps are located in or after the ISRA (your connection point) and are the responsibility of the home owner.
To explain a bridge tap more clearly: early on there were analog telephone lines and often more telephone sets were connected to them.  All were usually "knotted" together; all devices on a line so that you could listen / talk on each. In some cases these old lines are still connected to the ISRA (but no longer in use) and can cause interferences. This doesn’t always have to be the case which is why it can work fine for a long period but suddenly start causing trouble (this has to do with the way the internet signal is sent).
Getting rid of the tap itself is quite easy, however you do need to identify where the tap is located, otherwise you'll be cutting wires which needn't be cut. 

Haaving said all this, in some cases a bridge tap indication can return a “false positive” where there actually isn’t a bridge tap present but there’s a problem with the incoming line. If you’re not sure you can post a picture of your ISRA with the incoming and outgoing connections clearly visible, then I’ll be happy to assist to see if we can determine what might be causing the issue.

Hi Brian, my bad the email i received went straight to my junk folder that's why i didn't see it, here is a picture of what I've found is it this what you meant? https://ibb.co/g4R0jv8

Reputatie 7
Badge +8

Hi @Yben Apologies for the late reply, you message slipped through the cracks. Thank you for the photo, that looks very clean and there doesn't seem to be any bridge tap present. It looks like the problem still persists is that correct? In that case I will make sure to forward this information to the grid operator and in most cases they will send over a mechanic to check the incoming line both from the datacenter end and your end. Do let me know, then I’ll get on this right away!

Hi, yes still the same problem! 

Reputatie 4
Badge +2

Hey @Yben, thanks for the feedback! I've bundled all the information together and we'll monitor the connection in cooperation with the grid operator. Hopefully we'll manage to find the solution soon!

Just to be sure, I suppose that this is the only connection point in your home right? If there are multiple, I would highly suggest to try the others as well. Almost always the connection point near the fuse box works best. Thanks in advance and we're on it!

Hey, these are all the connections in the house https://ibb.co/6r018g6 

Reputatie 3
Badge +3

@Yben Thanks for letting us know Yben, we’ll keep you updated about the issue!

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