Quite literally, for over a month, we have no internet in the house. The internet worked for about 5 days and then just stopped. This last month was filled with numerous calls, occasionally longer than 30 minutes, with T-Mobile customer service. While the customer service people were very friendly and polite, they made several empty promises (for former KPN providers never got in touch with us by phone / message; T-mobile never followed up on us despite promising to do so and etc). It has been totally disruptive to my work (I have spent over 100euros on cafes since I was forced to work from there), not to mention the disruptions to personal life (netfilx ...). As a 'solution' T Mobile did give my partner unlimited data for his phone till issue is resolved (he has mobile as provider). Their 'solution' did not fix my work situation.
My question is: how many months did it take TMobile to resolve your issue or did you end your contract? Any other tips will be appreciated.
Beste antwoord door Brian