Beantwoord

[English] DSL connection drops every 1-2 days

  • 8 januari 2021
  • 5 reacties
  • 181 Bekeken

Hello Community,

I’ve been using T-Mobile (DSL connection) for almost a year without any issues. Unfortunately, since about 7-10 days it drops out once every 1 or 2 days at similar time (around 7 pm). The router stays on, but the internet connection disappears for about 2-3 minutes. During this period all devices lose internet connection, and the router’s WAN and INTERNET lights stop blinking.

After several minutes the WAN light starts flashing first, then the INTERNET light, and only after that internet comes back.

I checked the cables running to the router, and everything looks fine. Here’s the log file for the last three drop outs. The weird thing is that the date and time of the system log entries is different from real time. I also tried rebooting the router (also seen in the logs), but it didn’t help.

Date Type Level Log Content
2010-01-01 02:03:02 System Notice WAN connection INTERNET_VOICE_R_VID_300:IPv4 connected.
2010-01-01 02:03:00 System Notice WAN connection TR069_R_VID_100:IPv4 connected.
2010-01-01 02:02:55 System Notice WAN connection Other_B_VID_640:IPv4 connected.
2010-01-01 02:02:53 System Notice DSL connection is activated.
2010-01-01 02:03:01 System Notice WAN connection INTERNET_VOICE_R_VID_300:IPv4 connected.
2010-01-01 02:02:59 System Notice WAN connection TR069_R_VID_100:IPv4 connected.
2010-01-01 02:02:53 System Notice WAN connection Other_B_VID_640:IPv4 connected.
2010-01-01 02:02:52 System Notice DSL connection is activated.
2021-01-06 21:43:28 System Warning User user(192.168.1.114) Reboot from the LAN side.
2021-01-06 20:26:56 System Notice WAN connection TR069_R_VID_100:IPv4 connected.
2010-01-01 02:02:56 System Notice WAN connection INTERNET_VOICE_R_VID_300:IPv4 connected.
2010-01-01 02:02:50 System Notice WAN connection Other_B_VID_640:IPv4 connected.
2010-01-01 02:02:49 System Notice DSL connection is activated.

 

Any help will be appreciated, thank you.

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Beste antwoord door Jason 11 januari 2021, 16:59

Hi @alex_mikhailov, welcome to the Community! 

It appears as though the Huawei modem shows the wrong date and time and doesn't correspond with the correct set-up. I'll ask our specialist to manually adjust the time and date. This should help fix the disconnection-issue as well. I'll be back with an update as soon as possible!

Sorry for the inconvenience!

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5 reacties

Reputatie 7
Badge +7

Hi @alex_mikhailov, welcome to the Community! 

It appears as though the Huawei modem shows the wrong date and time and doesn't correspond with the correct set-up. I'll ask our specialist to manually adjust the time and date. This should help fix the disconnection-issue as well. I'll be back with an update as soon as possible!

Sorry for the inconvenience!

Hi @Jason,

Thank you for a swift response! Could you please let me know when the router time is set up? Unfortunately, the dropout just happened again. One more observation - the router interface shows the cable error [8180], even though I checked all the cables.

 

Reputatie 7
Badge +7

Hi @alex_mikhailov, our specialist has manually adjusted the time and date; everything should work correctly now. Could you please verify? Thanks! 😄

Hi @Jason , thank you for your help! Unfortunately, the issue doesn’t look to be solved, my internet connection dropped out again 2 hours ago, and some log entries still show incorrect date:

Date Type Level Log Content
2021-01-13 21:56:40 User Level Notice User user login from 192.168.1.113 successfully.
2021-01-13 20:14:32 System Notice WAN connection TR069_R_VID_100:IPv4 connected.
2010-01-01 01:02:58 System Notice WAN connection INTERNET_VOICE_R_VID_300:IPv4 connected.
2010-01-01 01:02:51 System Notice WAN connection Other_B_VID_640:IPv4 connected.
2010-01-01 01:02:50 System Notice DSL connection is activated.
2021-01-13 14:37:53 User Level Notice User user login from 192.168.1.111 successfully.
Reputatie 7
Badge +8

Hi @alex_mikhailov I’m sorry to hear that. I have a fairly standard question but I want to check it anyway, have you already tried performing a factory reset? This sometimes helps in resolving these kinds of unusual problems. You can perform the factory reset by pressing the small reset button for a few seconds with a paperclip or toothpick until the LED’s light up. After that the modem will re-initialize. Do let me know if this helped. If not then we could maybe send out a mechanic to test the connection and possibly swap out the modem.

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