Beantwoord

Geen internet door werkzaamheden in de straat

  • 13 november 2019
  • 3 reacties
  • 222 Bekeken

Hello,

For the second time this autumn the internet is down and most probably again from the works on the street. Please help on getting this fixed fast. Thank you.

 

V.

icon

Beste antwoord door Candy 18 november 2019, 16:18

Hi @viorel.bogdan, I see that you’ve contacted us via phone and my colleague has created a ticket for our back office. They will analyze the situation and fix this problem accordingly. Once we have an update, you’ll receive an e-mail with further information. We’ll do our best to fix this as soon as possible!

Bekijk origineel

3 reacties

Reputatie 3
Badge +2

Hi @viorel.bogdan, I see that you’ve contacted us via phone and my colleague has created a ticket for our back office. They will analyze the situation and fix this problem accordingly. Once we have an update, you’ll receive an e-mail with further information. We’ll do our best to fix this as soon as possible!

Thank you very much. Waiting with impatience for the problem to be fixed.

 

V.

Reputatie 5
Badge +4

Hi @viorel.bogdan,

 

Thanks so much for being this patient, I completely understand that it’s getting on your nerves somewhat. So sorry it’s taken this long before the network-operator (KPN Netwerk NL) could give you a plan date. Fortunately, your appointment is set for tomorrow (November 21st). Is that correct?

Reageer