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No one to ask about sales questions

  • 8 november 2019
  • 2 reacties
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  • is een Top Poster
  • 7 reacties

I currently have Internet 750 service and am considering moving to the Premium Internet service.

 

However, since last week, I reported a problem with the 750 speed as it is below the service threshold.

 

I reported it to T-Mobile and they tell it will take more than ten working days to receive an answer.

 

I don’t find anywhere to enquire if I upgrade to the Premium service and I am still below the threashold of fault, can I downgrade again without penality until the problem is resolved?

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Beste antwoord door Waqqas 8 november 2019, 17:08

Hello @wonko 

Once you upgrade to internet premium 1Gbps you wont be able to go back to 750 mbps. The rules regarding klantvoordeel have changed so T-mobile is offering only 50 mb, 100mb and 1000 mb.

It is better to wait because once you upgrade to 1Gbps you can only downgrade to 100 mb.

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Yikes!

 

Top tip many thanks :-)

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Hello @wonko 

Once you upgrade to internet premium 1Gbps you wont be able to go back to 750 mbps. The rules regarding klantvoordeel have changed so T-mobile is offering only 50 mb, 100mb and 1000 mb.

It is better to wait because once you upgrade to 1Gbps you can only downgrade to 100 mb.

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