I am customer since June last year and everything was fine so far. However since one month now I am experiencing severe lags in my internet connection. The lags appear every 5 to 10 minutes and the ping wents down to 1000 to 3000ms. The lag burst stays for 20 to 30 sec until everything wents to normal.
The problem appears independent from the connection to the router (over wire as well as over wifi) so it is not a problem of my internal network.
When I measure my DSL speed the ping is normally below 30ms, download is around 20Mbit and upload is around 5Mbit. When the lags appear the measurement draws an error and is not delivering results until the lag burst is over.
I restarted the router several times but this changes nothing, I also used Wifi repeaters and Dlan devices but all have the same lag burst,
So my conclussion is that this is caused on provider side and since I am not able to find a direct contact possibility to a service technician anywhere in my T-mobile thuis area I have to post my problem here...please fix it otherwise I will cancel my contract on the first chance.
Beste antwoord door Sander
I'm here to help you with the connection! I read (between the lines) that you've got some extra hardware connected to the modem. Especially because the lag is so shortlived, I'd like to take them out of the equasion. Could you disconnect all other hardware and have your PC connected directly (without switch or anything else) to the modem? Could you test the speed with an app instead of the speedtest through a browser? And could you test this when you experience another lag? If there's no more lag, you can add hardware again, one at a time. This way we'll be able to find out if certain hardware causes the issue. Let's solve this puzzle!