I received the installation package and the internet connectivity was supposed to start yesterday (27.11 until 6pm). When checking for internet availability I get the following error message:
8180 cable error: please make sure the cable is connected to the gateway properly...
Is this a sign that the internet connection is not available yet or is there really a problem with the cable?
I tried to turn the device on and off multiple times and checked that the plugs are connected properly.
Thanks for any help.
Beste antwoord door Sterre
Welcome at T-Mobile Thuis! We'll do our best to make your T-Mobile Internet work as soon as possible. I see that my colleague has helped you, now it's up to our grid operator to fix your internet line. They will send you a SMS to the right telephone number to make an appointment with you. Don't worry about your facture, you don't have to pay for the time you couldn't use our T-Mobile Thuis!