groetjes kristel
Beste antwoord door Brian
Bekijk origineelBeste antwoord door Brian
Bekijk origineelGood afternoon
Great feedback, one little side note though: we don't intentionally or randomly revoke acces to an account unless requested by a user.
Regarding the other three points; thanks! We still have a ways to go on some levels. If there's anything else we can help you with, please don't hesitate to ask.
I can finally log in to webmail after I create a new password (the same as the old one, incidentally) for my primary @t-mobilethuis.nl email address. Still can’t log in via IMAP, though.
So, some takeaways:
Do you also get the same when using your mobile phone?
Yes. How would that be different?
voor de duidelijkheid…
nothing happens regardless of what username/password i enter. this worked OK some months ago.
when i could not log in to T-Mobile Thuis (itself a very odd problem; what happened to my username?) I tried webmail and saw this problem for the first time.
I tried Chrome, Chrome Incognito, Opera, Edge (new version). All the same.
I hope you are not going to say that I have to be at home using my T-Mobile connection for this to work…
Good morning
Yes, I’m sure.
Hi
I can now log in to T-Mobile Thuis (without requesting a new password).
However webmail still does not work (I don’t get an error. It just does nothing at the login screen).
Hey
I’m here to help you! I went ahead immediately and I’ve deleted the e-mail address of your old subscription. Could you once again try to request a new password with your personal e-mail address? If you still encounter problems, please send me a DM. Then I'll make sure that you'll receive a temporarily password for your My T-Mobile Thuis account.
Got the same problem.
Can’t log in to Mijn T-Mobile Thuis any more.
Can’t log in to webmail using ...@t‑mobilethuis.nl email address.
Called klantenservice who told me that something isn’t working right (I know; that’s why I phoned).
Problem still not fixed.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.