I moved to a new place 2 weeks ago and have been waiting for an internet connection since.
Yesterday was the installation date, however the internet is not working. I was on the phone with a very helpful person from customer service and he informed me that there seems to be an issue on KPN side and that they would contact me.
I didn’t get any text, call, email etc. How do I know they are coming to fix anything?
How long does something like this normally take? Is there any place at KPN I can call, or check a status of what is happening?
I work in a highly critical job and internet is a must for me to be able to do my job. It’s becoming frustrating having to wait so long without internet in the 21st century. I am worried that I have to wait too long for anything to happen.. I’m already regretting not going with Ziggo.
Beste antwoord door Cal
Thank you for alerting us about the issue, this is of course not the envisioned outcome. I can promise you that we are on the case, and we are trying our utmost best to solve this as soon as possible. Personally I expect your internet to work before coming weekend, but I do not have exact information about what is going wrong in the network of KPN. I immediately went ahead to provide you with extra data, but I am happy to see that a colleague of mine already arranged this a little less than half an hour ago.
If I may give you some friendly advise: almost always the internet is activated without issue, but often it can take a while before the network operator has managed to set everything in place. Thus, in the event that you may move in the future, I advise you to let us know a couple of weeks in advance, so that the network operator has enough time to make all the necessary arrangements.
In the meantime, we are trying our utmost best to get you connected as soon as humanly possible! We are determined to get this solved.