I decided to choose T-mobile as my internet operator at home, but couldn’t negotiate the date to install the glass fiber since it requires neighbours to be present at home. However, they were not available and rarely visited home, so I couldn’t come to agreement with T-Mobile to perform such installations. And then I receive an e-mail, saying that “it is a shame that you have cancelled the contract, you now owe us 75€ for that”. I was not receiving the service of internet provision, so I went to one of the offices in Amsterdam to clarify my further actions. Me and one of the workers there made a phone call to the client service to figure out the situation and renew the contract. As a result, a new contract was arranged. Given the fact that I haven’t received any equipment whatsoever, am I expected to pay this 75€ fee? I just want to install wi-fi at home, but because the timings are not matching between installation service and my
neighbours it was impossible to arrange. I am still interested in using T-Mobile and made a new contract therefore. I see this fine inapplicable to my situation.
Beste antwoord door Brian