Hi, around a month ago I requested to change my internet connection to a new home and the change was supposed to be effective on the 30th of April.
Now I am without internet and when I contacted Customer Service through the chat this morning, they asked me to make an appointment with VolkerWessels Telecom to arrange the connection at my place.
I calle them and they could only tell me that the connection is going to be available in a 1-2 months period, most likely 2 months.
I reached Customer Service through chat again and they told me that the only option is to wait and they gave me a 7 day voucher for unlimited data on my phone plan (which I was already paying for as I need internet for working remotely and that’s the only thing I could arrange to work).
I’ve also been in one of your shops and they told me that the only option is to wait or to get a 4G router with a minimum contract of 1 year.
In the meantime, I’m aware that many of my neighbours have a DSL connection with T-Mobile, VolkerWessels claims that the DSL network is in place, and I still have my old T-Mobile DSL router with me since the move. So T-Mobile only has to enable the connection for 1-2 months until the fiber is arranged.
In one of the chats, they told me that enabling DSL is no longer an option from when fiber is already available, but it’s obvious that fiber is not available yet.
So I’m looking for T-Mobile to provide me with some an alternative as relying on my phone for 2 months is not an option for me. I have some servers and other devices that need constant conection at home and I also need to take the phone with me when I leave the house.
I’ve been a T-Mobile customer for a few years now and I have both my phone and internet conection with you. If you cannot provide the service that you promise then I am afraid I will have to look for options with other providers. And if that’s the case, I expect you to waive the permanency in my phone contract, so I can take advantage of joint discounts that other providers have and that you seem to not be able to provide me any longer
Beste antwoord door Lisa