Beantwoord

TV box returned, but charged

  • 9 December 2020
  • 2 reacties
  • 173 Bekeken
G

Hi T-mobile,

 

As I canceled my subscription with the TV box, I sent it back, and confirmed that it has been delivered from PostNL Long time ago.

But I got a paper mail saying that it hasn’t been returned and I will be charged.

 

Can you please check this case?

The tracking number is 3SLFVZ701760555.

I only have online return receipt because I didn’t ask for a paper receipt.

 

Regards,

 

Y

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Beste antwoord door Jason van Odido 14 December 2020, 10:41

Bekijk origineel

2 reacties

yalerta
Reputatie 7
Badge +5

No worry's,

Advice; Keep an eye on your bank account as Tmobile wil charge you and getting your money back could take months or more.

Wait for a moderator like @Brian , @Jason or @Sander to solve this for you

En hier de link

Komt tijd, komt raad. En ik maar raden waar de tijd blijft maar doe ondertussen of ik er verstand van heb
Jason van Odido
Rank
Reputatie 7
Badge +16

Hi @gy7307, thank you for sending us the proof of shipment! I've added it to your customer profile. The Track & Trace code indicates that your package has been delivered on November 24th, that means you won't be charged with a fine.

Thanks again and stay safe!

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base

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