Ik wil mijn internetabonnement opzeggen. Ik heb duizend e-mails verzonden. Kunt u mij alstublieft helpen?
annuleer abonnement
I have cancelled the contract for you
From tomorrow on it can be canceled
Hi Ishana,
Thanks for getting back to me. Could you proceed with the cancelation then? Will I get any confirmation mail?
Hi
Hi could you please at least help me with any e-mail address where to send this request? this is going on ages. I just want to know how to terminate my abbonement now.
Hi may I know how much I need to pay to terminate now?
Hi
Hi can I get some help on canceling my abbonement as above?
Hi @tmarchionni,
I have to offer my well-meant apologies to you. I wanted to cancel the contract for you, but to my surprise I see that the current contract runs until 28-12-2023. So I can't cancel the subscription at the moment either, because you will have to pay a lump sum.
May I ask what the reason is for cancelling the subscription? If you are moving house, you can cancel the subscription within your contract. In that case, please send me a private message with proof of relocation so that I can set this in motion for you.
If the reason for cancellation is not a move, I would like to ask you to contact us again on 28-12-2023 so that the subscription can be cancelled. Apologies for the lack of clarity and mistakes on our side, this was absolutely not our intention.
Hi Tommie,
As agreed I am contacting you again today to cancel my abbonement.
Could you help with this?
Best,
Tiziana
ok I will contact you again on 7/11 thanks a lot Tommie
I will assure you that, if you contact me again on 07-11 that I will help you with the termination of your contract
Hi Tommie thanks for helping could you already process the termination from the 7/11 on? I am afraid that of not I have to start again looking for help and then this is never done
Hey
Good that you are sounding the alarm for this. I immediately went to check for you and I see that your contract still runs until 07-11-2023. I can terminate the contract for you now but you will be charged a commutation fee. You can also wait until 07-11, then you can cancel the contract without any costs!
Because I do not speak dutch that is why I do not call is there any chance somebody respond to my e-mail? that is provided by the chatbot as a way for canceling the abbonement.
je nummer wordt verwijderd door de moderators. Zet die gegevens in je forum account
Ik heb 3 e-mails verzonden
kun je ook helpen door de bovenstaande reactie met mijn gegevens te verwijderen?
Goedemorgen
Is je contract al afgelopen? Zorg er voor dat je community profiel is ingevuld (klantnummer, geboortedatum) zodat de moderators weten wie je bent.
Je kan ook gewoon even bellen.
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succes!
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