Getting it was so tough, I had never assumed it, as another service provider used to start the service within a week. Where as in your case, I applied for the connection on 25th July but still there is no update that when it will be activated.
So far my experience with T mobile is pathetic. I am unable to track the progress as customer support is not reachable; Chat option most or time seems disable and there is no english phone line to connect via phone. Would you please look into the issue and update the status. If your team is unable to activate the line, let me know that I can switch to another provider.
Beste antwoord door TAVL
Welcome to the T-Mobile community. I am very sorry to read about your experience. Personally, I can not see your contract as I am a fellow customer on these customer forums. Webcare is reading along and can see into your contract. They normally reply withing 24 to 48 hours.
I have a few questions for you which will help webcare to help you faster.
- Is this about a mobile or home internet subscription?
- If home; Do you have a DSL or FttH line?
- What does your My T-Mobile account states?
If it is an internet subscription for home there is 2 week legal term in which you can end your subscription. After this period the process to activitate your line will be started. This normally takes up to 4 weeks. At the start of this period you will receive an e-mail or SMS for the definate activation data.
Only cable can offer you a quicker installation. DSL and FttH providers all need this time to activate the signal.
Did you enter your customer number into your account profile? With this number webcare can enter your details immediately.