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17 reacties
Hello ,
on June 21st, I placed an order for T Mobile Thuis DSL. I mistakenly entered my address as K 13 instead of the correct address, which is K-10. Additionally, on June 26th, I received the installation package, but it did not contain the DSL cable. There were two green cables in the package, with one labeled "phone," but there was no label on the other one. On June 29th, there was an update indicating that installation could be done, so I tried setting up the modem today, but I still don't have an internet connection. Thank you in advance.
Hi @MFurkanKaya, thanks for the extensive information, this definitely seems like a confusing situation! I immediately wanted to move the adres for you, but it seems very complex. Currently you requested a subscription for house number 1 addition K13. However, your mailbox reads 013-K10? So is it house number 1 or 13?
I looked through all the possibilities, and there seem to be quite a lot
For house number 1:
For house number 13:
So I suppose your house number is 1 with addition 013-K10?
Could you check what your direct neighbor has given as an address to their internet provider? This will give you the best and fastest answer to this mystery.
I am curious to hear what the situation is like or if you know which addition to pick!
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