My home connection was made a week ago and at the weekend it suddenly stopped. I reached out to your customer service and was told that I needed make an appointment with Guidion. The earliest possible day is 6th of October.
I tried to reach out to your customer service again and after waiting 31 minutes the Guidion scheduler told me that the earliest date was 6th. And I was treated like bum by this person. It has been more than 20 years that I wasn't treated this bad in my life . As a customer I deserve a better attitude and treatment.
I work remotely and this is unacceptable for me. I really don't care if you are busy or not. You are providing a service and I am a customer. You don't have any right to put me in a situation like this.
I searched every page of your customer service website and could not find any email address I can send this mail to. What kind of service are you providing? I don't care if you provide 1 trillion bytes per second connection rate. I want to depend on your service and after 1 week of customer experience I realized I cannot do that. With Ziggo, they immediately send the technician. Which I am going back.
I couldn't find any explanatory article how to cancel my subscription. Could you please provide guidance? I don't want your service anymore.
Beste antwoord door CalBekijk origineel