Ever since the switch, our connection has been truly awful and nearly unusable.
you can even see the attached speed tests to see that barely any download speed is available. I switched to T-Mobile in July and ever since Odido took over, I can barely use our internet. I’d like to just cancel the internet as this is so tiresome!
Tommie van Odido6 maanden geleden
Hi @NoUsername1990, welcome to our Community!
Good that you are sounding the alarm for this. I immediately started looking for you and the first thing I noticed is that you have three wifi points. This will not work. The Zyxel modem can have a maximum of three access points in the network, this includes the modem. I also see that one AP is causing interference (78:C5:7D:CD:FB:9D). Can you remove this point and test the connection again? The expected download/upload speed at your address are 37 Mbit/s download and 2 Mbit/s upload wired. Are you getting the desired speed now?
It’s DSL. It’s connected there and is in the same spot as it’s been as always. Not sure what all of a sudden the internet is so bad. It was fine before September.
Good that you are sounding the alarm for this. I immediately started looking for you and the first thing I noticed is that you have three wifi points. This will not work. The Zyxel modem can have a maximum of three access points in the network, this includes the modem. I also see that one AP is causing interference (78:C5:7D:CD:FB:9D). Can you remove this point and test the connection again? The expected download/upload speed at your address are 37 Mbit/s download and 2 Mbit/s upload wired. Are you getting the desired speed now?
It’s still only 30 right now. And like I mentioned the day is better than the evening. The evening usually is really bad.
also I have 3 floors so I’m not sure only 2 wifi points will be enough. With Ziggo, I used a wifi plus on each additional floor to get better internet and it had no issue… I need good wifi for my baby monitors and have nothing but issues with it, which is frustrating.
The line is good so when you are only using the Zyxel and have a laptop directly connected to the modem and test via the Ookla speedtest app the speed should be good.
30-35 Mbps should be a good speed when testing via cable.
Yeah, this isn’t possible. I have a Mac Air and our modem is in the small closet by the front door. The internet should work without having to connect with a cable.
again, we had no issues prior to September when Odido took over from TMobile…
As @Tommie van Odido mentioned earlier can you remove the WiFi points and see if its good and stable via WiFi when connected to the modem? Just to check.
All of this still doesn’t work. I want to cancel my subscription and don’t think I should be liable for fees. Also I’ve emailed the service odido email weeks ago and have yet to get a reply. My husband and I work from home and need reliable internet for our jobs. I would have never switched if I knew this would be the result. Please contact me asap.
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Sorry, we zijn de inhoud van dit bestand nog aan het controleren om er zeker van te zijn dat het veilig is om te downloaden. Probeer het nog een keer over een paar minuten.