I would like to cancel my subscription, and I cannot do it online, may I know how to cancel it?
Reputatie 7
+9
Hey
I'm happy to check this out for you. However, I cannot find a subscription to this e-mail address. Can you add your klantnummer to your profile? This can be found in My Odido → Internet + TV abonnement → Meer → Mijn Gegevens; at the top of the page it says: Jouw Klantnummer: ABC12345. Thanks in advance!
Hi
Thanks for your reply. My contract is from Tele 2, and it’s mobile phone SIM only, currently I have monthly subscription, klantnummer: 1.19646044.
If I don’t want to cancel my contract but transfer to prepaid, is it possible?
Hi, may I know if I can transfer my mobile contract to prepaid? klantnummer: 1.19646044.
Reputatie 7
+9
Hi
I see you already spoke with my colleagues. Is everything settles or do you still have questions?
Hi
Reputatie 7
+9
Hi
I see you have a former Tele2 subscription and it is not possible to switch your contract to PrePaid with a Tele2 contract. The only option you have is a regular cancellation. If you would like to proceed with the cancellation please let me know. Keep in mind there is a one month notice.
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