Hi, Last week I spoke with an advisor and was told I would receive a credit but it hasn't been added to my account yet. Can you please help me?
Beste antwoord door Barbara Puky
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Reputatie 7
+15
- Odido Superuser
- 16900 reacties
-
15 March 2024
Hello
The amount that will be paid back is normally settled with the next invoice.
I have a prepaid account so I don’t get an invoice.
Reputatie 7
+9
Hi Barbara, I see that my colleague indeed gave you a credit. It's possible it could take a bit for it to show up on your dashboard, but I see that it was done later that evening. Is everything okay now? 😊
Hi Barbara, I see that my colleague indeed gave you a credit. It's possible it could take a bit for it to show up on your dashboard, but I see that it was done later that evening. Is everything okay now? 😊
Yes, thank you. I couldn’t believe it when I finally got a human advisor from Izzi’s chat window. That is a near-impossible feat.
Thanks again.
Reputatie 7
+9
Hi Barbara, thanks for getting back to me. I didn't know it was that busy on chat. Please know that you can always come back to the Community for any questions, and my colleagues on Facebook and X are also (almost) always available! 😊
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