Beantwoord

Cannot login in My Odido Home due to 2-Step authentication

  • 5 February 2024
  • 4 reacties
  • 55 Bekeken
V
  • vlab22
  • is een nieuwe Poster
  • 3 reacties

Hi, I cannot login, I lost my phone with the Authenticator App. Its for my Home internet account.

I've read that you need to delete my associated email so I can relink again. Thanks.

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Beste antwoord door vlab22 7 February 2024, 00:07

Bekijk origineel

4 reacties

Tommie van Odido
Rank
Reputatie 7
Badge +9

Hi @vlab22, welcome to our Community!
That's not very convenient, hopefully your phone will still turn up. Do you still have access to the 06 number? If so, I'll set the 2FA to SMS instead of an app. Can you let me know? Then I'll adjust it for you. Thanks in advance. 

Life is too short to drink bad wine!
V

Hi @Tommie van Odido, I'll send you a private msg. Thanks!

V

Hi @vlab22, welcome to our Community!
That's not very convenient, hopefully your phone will still turn up. Do you still have access to the 06 number? If so, I'll set the 2FA to SMS instead of an app. Can you let me know? Then I'll adjust it for you. Thanks in advance. 

 

Thanks @Tommie van Odido, I can login now!!

Tommie van Odido
Rank
Reputatie 7
Badge +9

Ah that is great @vlab22! Glad I could help. Enjoy the rest of your day. 

Life is too short to drink bad wine!

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